Frequently Asked Questions

View responses to the most frequently asked questions about living and working with Lantower Residential.

How long does it take to receive my refund?

If I have a question about my financial account, who can I reach out to?

How long does it take to process my application?

What happens if I have to extend my move date?

What are acceptable forms of ID for verification?

Who do I contact if I have questions about my application?

What happens if I don’t make enough of the monthly income to apply?

How much do you have to make to qualify income wise?

What happens if I don’t get approved? Will I get my money back?

Why is there a cleaning fee already added to my account?

How long does it take to get my security deposit back?

Why am I not getting my full security deposit back?

Who do I contact if I have questions about my application?

When should I expect a renewal offer/know what my rate to renew is?

Who should I contact if I have questions about my renewal?


How do I access the resident portal? What should I do if I am unable to access my account / forgot my password or username?

Who do I contact to change my email address or cell phone number?

What documents do I need to provide when applying for an apartment?

Who should I contact when I need maintenance/repairs?

What are the benefits of renting an apartment?


What benefits do we offer?

How much do our benefits cost?

Do you allow remote flexibility?

What is the culture at Lantower?

How do you invest in your associates?


Is there room for growth within Lantower?

What is the meaning of “multifamily acquisitions”?